Loyalty Program

1. Any Guest may become a participant in the Loyalty Program upon their first stay.
2. To join the Program, guests must register on the official website by providing their contact information.
3. For returning guests who join the Loyalty Program and are immediately granted Classic status, discounts and privileges apply from the moment of registration and completion of their first booking.
4. Discounts and accumulated points under this Program are awarded only when the following conditions are met:
   
   
   • the hotel is booked directly by the Guest, i.e., without intermediaries (such as agencies, tour operators, third-party travel websites, or external online booking platforms);
   • the Guest stays on the hotel’s published standard rates (loyalty card discounts cannot be combined with promotional rates, special offers, discount coupons, etc.);
   • the Guest personally pays for their stay at the hotel (in cash, by bank card, or via bank transfer);
   • when booking by phone or email, the Guest informs the hotel of their loyalty card and current membership status.



5. The membership card is cumulative: after staying a sufficient number of nights, the Guest’s status is automatically upgraded to the next tier.
6. The Loyalty Program membership card is non-transferable and issued exclusively in the Guest’s name. Status-based privileges apply only to the Guest’s own room reservation, regardless of how many rooms they book, and are available only when booking through the official website.
7. Loyalty Program discounts do not apply to group bookings and cannot be used for banquets, receptions, or other events.
8. Membership cards have no expiration date. Status is determined based on nights accumulated within a calendar year (starting from the date of registration on the official website). If the required number of qualifying nights is not achieved within that period, all accumulated nights will be automatically voided.
9. To count toward status qualification, nights must be personally stayed by the Guest, who must also pay for the stay using any accepted payment method.
10. Nights booked under group rates or via third-party websites do not count toward status upgrades.
11. Regardless of how many rooms a Loyalty Program member books and pays for, only the room actually occupied by the member counts toward their status-qualifying nights.
12. The Company reserves the right to cancel or suspend a guest’s Loyalty Program membership immediately and without prior written notice if there are grounds or reasonable suspicion that the Guest:
    
    
    • has committed an act violating applicable laws;
    • has failed to settle an invoice issued by the Company within the due timeframe;
    • has behaved in an inappropriate, offensive, or threatening manner;
    • has provided false information to obtain program benefits;
    • has engaged in fraudulent or improper activity related to the Loyalty Program;
    • has violated the hotel’s internal accommodation policies.

All Loyalty Program privileges, offers, and services are subject to availability and may be modified or discontinued by the Company at any time without notice. The Company reserves the right to terminate the Loyalty Program partially or in full at its sole discretion.